The agent’s status is a helpful way to show your entire team whether you are free to take a conversation.
Setting your agent status
The agent’s status is a helpful way to show your entire team whether you are free to take a conversation.
By default, Digital Connect includes the following statuses.
- Available: You are logged in and available to take new conversations.
- Busy: You have more than one conversation in progress
- Away: You are away from your computer and cant be assigned new conversations but other agents and team supervisor can send you private notes and forward conversations.
- Unavailable: You are not logged in and unable to receive any conversations.
Manually assign a conversation
Keep in mind that you’re setting a status for yourself as an agent and not for all agents.
You can change your agent status by clicking on the icon at top right corner next to notifications icon.
When your status changes to unavailable, your team members logged in to Digital Connect will not be able to tag you in private notes.
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