Knowledge Page

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Learn about setting up Digital Connect for the first time.

Integrate social channels to enable your agents to communicate with your customers using Digital Connect.

Learn all about creating and deleting users and teams and user roles and permissions in Digital Connect.

Learn all about WhatsApp Business Platform including message types, business verification, opt-in methods and more.

Learn all about managing and assigning conversations using tags, notes and private notes to your teams in Digital Connect.

Learn all about building a bot

Learn about how to leverage WhatsApp Business Platform to send WhatsApp campaigns using Digital Connect Campaign manager.

Insights provide information and insight into your team’s performance, customer satisfaction and Campaign performance

Integrate e-commerce platforms to deliver quick support and drive more sales with instant access to customers’ data within Digital Connect.

Learn all about Digital Connect’s monthly subscription plans and WhatsApp Conversation charges

Troubleshooting, MNP, Text Rendering, Encoding language,

Learn how to create and submit templates for approval by WhatsApp

Learn how to integrate Digital Connect APIs with your own system to engage with your customers.

Learn all about updating business profile and setting up conversational components for your WhatsApp Business Platform Account.