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Chat Manager

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telenorengage-user

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Learn all about managing and assigning conversations using tags, notes and private notes to your teams in Digital Connect.

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Chat Manager

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Chat Manager

Learn all about managing and assigning conversations using tags, notes and private notes to your teams in Digital Connect.

Assign a conversation to an agent
Setting your agent status
How to use Private Notes and Mentions?
Digital Connect Conversation Statuses
How to enable live-chat translation feature for customer support in non-native languages
How to reply to specific messages in a conversation?
Use AI-Assistants (Content Prompts) in Chat Manager
Enable AI-Powered Customer Analysis for Agent Chats

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Chatbot Builder→

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