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Category: SMS Service

  • Which character encoding we used for URDU text

    We used ISO 8859-1 for URDU text. ISO 8859-1, also known as Latin-1, is a widely used character encoding standard that supports the characters used in many languages, including English, French, Spanish, German and Urdu.

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    Which character encoding we used for URDU text

    We used ISO 8859-1 for URDU text. ISO 8859-1, also known as Latin-1, is a widely used character encoding standard that supports the characters used in many languages, including English, French, Spanish, German and Urdu.

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  • Which character encoding we used for English text

    (Global System for Mobile Communications)

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    Which character encoding we used for English text

    (Global System for Mobile Communications)

    We used GSM8 for English text. GSM8 is a character encoding standard used in GSM (Global System for Mobile Communications) networks for sending text messages. It allows messages to be transmitted using only 7 bits per character, instead of the full 8 bits used by most other character encoding standards.

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  • What is the standard format for number

    Standardized number format for directing SMS (GET API/REST API)

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    What is the standard format for number

    Standardized number format for directing SMS (GET API/REST API)

    We are following the standardized format for directing SMS. Hence, make sure you are using this format 923XX37XXX80 in GET API/REST API. Please do not use these formats (03XX 0092XX +92XX 9203XX) as SMS will be rejected at initial stage.

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  • What is the SMS Packet count

    English & Urdu SMS packet cost

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    What is the SMS Packet count/range?

    English & Urdu SMS packet cost

    English Text:

    1 To 160 Character 1 SMS Message (s) Count.

    161 To 306 Character 2 SMS Message (s) Count.

    307 To 459 Character 3 SMS Message (s) Count.

    460 To 612 Character 4 SMS Message (s) Count.

    613 To 765 Character 5 SMS Message (s) Count.

    Urdu Text:

    1 To 70 Character – 1 SMS Message (s) Count.

    71 To 134 Character – 2 SMS Message (s) Count.

    135 To 201 Character – 3 SMS Message (s) Count.

    202 To 268 Character – 4 SMS Message (s) Count.

    269 To 335 Character – 5 SMS Message (s) Count.

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  • Why SMS failed Or Undelivered

    What are the possible reasons why the user does not receive an SMS on his handset?

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    Why SMS failed Or Undelivered?

    What are the possible reasons why the user does not receive an SMS on his handset?

    There can be several reasons why a user might be unable to receive an SMS on their handset, some of the common ones are:

    1. Network connectivity issues: The user might not be receiving SMS due to poor network connectivity. They should check if their phone has sufficient network coverage or try restarting their phone to refresh the network connection.
    2. SIM card issues: The SIM card might be damaged or not inserted correctly, causing the user to not receive SMS. They should check if their SIM card is properly inserted and try removing and reinserting it.
    3. Messaging app issues: The user might be experiencing issues with their messaging app, causing them to not receive SMS. They should check if their messaging app is up to date and try clearing the app’s cache and data.
    4. Blocked numbers: The user might have accidentally blocked the number from which they’re expecting the SMS. They should check their phone’s settings to see if the number is blocked.
    5. Do Not Disturb (DND) settings: If the user has enabled DND settings, they might not be receiving SMS. They should check if their DND settings are turned on and disable them if necessary.
    6. Handset compatibility issues: The user’s handset might not be compatible with the messaging system used by the sender, causing them to not receive SMS. They should check if their handset is compatible with the messaging system and contact their service provider if necessary.
    7. SMS Storage Full: Handset/Sim storage full can prevent users from receiving new SMS messages. This is because the phone’s memory is unable to store any more messages, and therefore cannot receive any new ones. To resolve this issue, the user should delete some old messages from their phone’s SMS inbox to create space for new messages. They can do this by opening their SMS inbox, selecting the messages they want to delete, and then deleting them.
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  • You are sending SMS but not receiving in the actual format

    Incorrect rendering of SMS Text

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    You are sending SMS but not receiving in the actual format (Incorrect rendering of Text)

    Incorrect rendering of SMS Text

    English SMS is encoded in GSM8 coding which does not support some symbols due to this you might receive SMS in a different format. Hence, we suggest you use the encoded form.

    Example:

    Not Recommended:

    Recommended:

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  • You are trying to access our SMS API

    Time out error OR URL not responding Error

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    You are trying to access our SMS API but facing a time-out error Or URL not responding Error.

    Time out error OR URL not responding Error

    Eocean created a very secure environment for its clients that is much more capable to prevent cyber-attack. We have installed the latest firewall that restricts unwanted users. When you are trying to access our API from unauthorized IP our firewall restricts you. You need to whitelist your static IP first through our Support Team and then you will be able to access the API.

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  • You are a Linux user but while calling our SMS API

    Linux OS cannot read plain passwords. You need to do coding in PHP/HTML language to access the API. Here is an example in PHP language.

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    You are a Linux user but while calling our SMS API it shows you the error Invalid Username and Password

    Linux OS cannot read plain passwords. You need to do coding in PHP/HTML language to access the API. Here is an example in PHP language.

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  • You are able to ping Domain

    How to telnet domain

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    You are able to ping Domain/URL but the service is still not working

    How to telnet domain

    In this we recommend you to please telnet our Domain/URL with port and share the screenshot with our Support Team.

    Here is an example of how to telnet Domain

    telnet smsctp1.eocean 24555

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  • How to address daily complaints related to MNP

    You can advise your customer to write “MNP” in the SMS body and send it to “Your designated Shortcode”.

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    How to address daily complaints related to MNP?

    You can advise your customer to write “MNP” in the SMS body and send it to “Your designated Shortcode”.

    Or you can update their number through the Eocean reporting portal from the following options.

    Login > HLR > Enter customer number > Update Network

    Login > MNP Update > Enter phone number-Marked check > Update Network

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